SHIPPING
HOW LONG UNTIL I RECEIVE MY ITEMS?
The average order will process and ship within 3-5 business days.
Regular business days are Monday through Friday. (This does not include weekends or holidays)
UNDERSTANDING FEDEX / UPS or OR FREIGHT TRACKING ON YOUR ORDER
As soon as you complete your order, our online processing system will email you an order confirmation. If any of the information is incorrect, please email us at sales@Modulaxusa.com. You will receive an email once your order ships out. You can track the progress of your shipment using the Name of the carrier sent in the email like UPS, FedEx, or the freight companies tracking number information shown in your email or on your account.
You can subscribe to get automatic shipment updates on FedEx.com by entering your tracking number and clicking on Get Status Updates. Understanding FedEx Tracking Terminology
- “Label created” means that we are still processing your order and making everything ready for FedEx, UPS or the Carrier pickup.
At this time, please disregard the expected ship date and delivery date on the email or system as those are only an estimate. - “In transit” means that FedEx, UPS or the Carrier picked up your order and it is on its way to the shipping address on record. Delivery date is now accurate. During this time, if you would like to change the delivery date for reason, you can contact email us at info@nodulaxusa.com with the order info and will arrange it with the shipping carrier free of charge.
- “Delivered” means that the carrier has delivered your order to the shipping address on record. The label will show the exact date and time your order was delivered.
SMALLER ITEMS
Smaller items can be shipped via FedEx or UPS
Packages do not require signature but will be left at the discretion of the carrier
FedEx/UPS typically require 3-6 days after shipment for arrival
LARGER ITEMS
Sent via a delivery truck (usually on a pallet) with a contracted carrier.
Please allow an additional 4-7 business days for larger orders to arrive.
The carrier will call to schedule a drop off time with you
We call this delivery 'Curbside' because you'll need to move the package into your residence yourself.
Keep in mind that products that ship this method are either too large or heavy to ship with a small parcel carrier like UPS or FedEx, so you may require the assistance of a friend or family member at delivery
Although your items are delivered curbside, please be sure to inspect items fully before accepting and signing for your items. It is important to notate any packaging damage on the document you sign accepting the goods.
To upgrade delivery to room of choice or white glove service levels, please contact Info@Modulaxusa.com
RETURNS POLICY
Humanspine.com has a 30 day return policy.
If you are not 100% satisfied with your purchase, please contact us to process your return. We will refund you the cost of your product minus a restocking fee.
'30 day Money Back and Free Returns Guarantee'
In order to qualify for a return, you must pack the item in the original box we shipped. If you no longer have the original box, you may use an alternate box that is the same size or smaller than the original box we shipped to you. We will not provide boxes in order to facilitate a return.
Boxes may be purchased from us for a fee.
We will not reimburse you for the cost of return shipping if items are returned with any other shipping service, label, or postage other than what we provided to you.
If you return an item that is in usable condition, or if we attempted to make your item in usable condition, you will not be eligible for Free Return or Money Back Guarantee.
HOW DO I RETURN AN ITEM?
Please contact customer service at cs@Humanspine.com for more information on returning an item.
Please allow 24-48 Hours for a reply.
